Our Commitment to Safe and Responsible Play

At 11xplay, we believe that gaming should be an enjoyable, entertaining, and responsible activity. We are committed to promoting healthy gaming habits and providing a safe environment for all our users. Our comprehensive responsible gaming framework ensures that entertainment never comes at the expense of wellbeing.

Understanding Responsible Gaming

Responsible gaming means maintaining control over your gaming activities, setting limits, and recognizing when gaming stops being entertainment. It involves:

• Playing for fun and entertainment, not as a way to make money

• Setting time and money limits before you start playing

• Never chasing losses

• Balancing gaming with other activities and responsibilities

• Being aware of the signs of problematic gaming behavior

Tools for Responsible Gaming on 11xplay

We provide several tools to help you stay in control of your gaming experience:

1. Deposit Limits

• Set daily, weekly, or monthly deposit limits

• Limits cannot be increased until the cooling-off period expires

• Receive notifications when approaching your limit

2. Loss Limits

• Establish maximum loss amounts for specified periods

• Automatic session suspension when limits are reached

• Regular reminders of your loss limits

3. Time-Out Feature

• Take a short break from gaming (24 hours to 6 weeks)

• Account temporarily suspended during time-out period

• Easy reactivation after the chosen period ends

4. Self-Exclusion

• Long-term exclusion option (6 months to 5 years)

• Complete account suspension during exclusion period

• Reactivation requires direct contact with our support team

• All marketing communications will cease

5. Reality Checks

• Regular pop-up notifications showing time spent gaming

• Session duration and money spent summaries

• Option to continue playing or take a break

6. Wagering Limits

• Set maximum bet amounts per game or session

• Prevent impulsive high-stake betting

• Customizable based on game type

Age Verification and Protection

We strictly enforce age restrictions:

• Minimum age requirement: 18 years

• Rigorous age verification during registration

• Continuous monitoring to prevent underage access

• Immediate account suspension if underage gaming is suspected

Recognizing Problematic Gaming Behavior

Be aware of these warning signs:

• Spending more time or money than intended

• Neglecting work, studies, or family responsibilities

• Borrowing money or selling possessions to game

• Failed attempts to cut back or stop gaming

• Gaming to escape problems or negative emotions

• Lying to family or friends about gaming activities

• Chasing losses to win back money

Self-Assessment Questions

Ask yourself regularly:

1. Do I set time limits when I game and stick to them?

2. Do I game with money meant for other expenses?

3. Have family or friends expressed concern about my gaming?

4. Do I feel guilty or anxious about my gaming?

5. Does gaming interfere with my sleep, work, or relationships?

Getting Help

If you’re concerned about your gaming habits:

Immediate Actions:

1. Use our self-exclusion tools

2. Contact our support team for assistance

3. Speak with a trusted friend or family member

Professional Support Resources:

• National Helpline: 1800-532-0015 (India)

• International Resources:

  • Gamblers Anonymous

  • National Council on Problem Gambling

  • Local mental health professionals

Parental Controls and Family Protection

We support parents in protecting their families:

• Educational resources about gaming risks

• Guidance on setting parental controls on devices

• Information about recognizing youth gaming problems

• Tools to prevent underage access

Fair Play and Transparency

Our commitment includes:

• Clear rules and odds for all games

• Random Number Generator (RNG) certification

• Regular audits by independent testing agencies

• Transparent terms and conditions

• No hidden fees or unfair practices

Staff Training and Support

Our team is trained to:

• Recognize signs of problematic gaming

• Provide information about responsible gaming tools

• Handle self-exclusion requests sensitively

• Refer users to appropriate support resources

Continuous Improvement

We regularly:

• Review and enhance our responsible gaming tools

• Update educational materials

• Participate in industry initiatives for safer gaming

• Seek feedback from users and experts

Your Responsibilities

As a player, you agree to:

• Provide accurate information during registration

• Not use our services if under 18 years old

• Use responsible gaming tools when needed

• Seek help if gaming becomes problematic

• Not participate in gaming while intoxicated or impaired

Contact Us for Responsible Gaming Support

Our dedicated responsible gaming team is available:

• Email: responsiblegaming@11xplay.com

• Live Chat: Available 24/7 through our platform

• Phone Support: [Insert dedicated helpline number]

• Response Time: Within 24 hours for all queries

Remember: Gaming should always be entertaining and within your means. If it stops being fun, it’s time to take a break.

11xplay – Committed to Safe, Fair, and Responsible Entertainment