1. Introduction

Welcome to 11xplay. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website and use our services.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Name, email address, and phone number

• Date of birth and identification documents for age verification

• Payment information (processed securely through third-party providers)

2.2 Usage Data

• IP address and device information

• Browser type and operating system

• Pages visited and time spent on our platform

• Gaming preferences and transaction history

2.3 Cookies and Tracking Technologies

• Session cookies for login authentication

• Analytical cookies to improve user experience

• Preference cookies to remember your settings

3. How We Use Your Information

We use collected information for the following purposes:

• To create and manage your account

• To process transactions and payouts

• To verify your identity and age

• To provide customer support

• To improve our services and user experience

• To send important updates and promotional communications (with your consent)

• To comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

• Your consent (for marketing communications)

• Contractual necessity (to provide our services)

• Legal compliance (as required by gaming regulations)

• Legitimate interests (for security and service improvement)

5. Data Sharing and Disclosure

We may share your information with:

• Payment processors for transaction completion

• Regulatory authorities as required by law

• Service providers who assist in platform operations

• Legal authorities when required by court order

We do not sell your personal data to third parties.

6. Data Security

We implement appropriate technical and organizational measures including:

• SSL encryption for data transmission

• Secure servers with restricted access

• Regular security audits and updates

• Employee training on data protection

7. Data Retention

We retain your personal data only as long as necessary for:

• Fulfilling the purposes outlined in this policy

• Complying with legal obligations (typically 5-7 years for gaming records)

• Resolving disputes and enforcing agreements

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Data portability

• Withdraw consent for marketing

To exercise these rights, contact us at [privacy@11xplay.com]

9. Age Restriction

Our services are strictly for users aged 18 and above. We do not knowingly collect data from minors. If we discover such collection, we will delete it immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this policy periodically. Significant changes will be communicated through our platform or via email.

12. Contact Information

For privacy-related questions or concerns:

• Email: [privacy@11xplay.com]

• Address: [Insert Registered Office Address]

• Phone: [Customer Support Number]

13. Responsible Gaming

We promote responsible gaming and provide tools for:

• Deposit limits

• Self-exclusion options

• Reality check reminders

• Access to support organizations

14. Cookie Policy

We use cookies to:

• Maintain secure sessions

• Remember preferences

• Analyze website traffic

• Improve user experience

You can control cookie settings through your browser, though disabling certain cookies may affect functionality.

15. Third-Party Links

Our platform may contain links to external websites. We are not responsible for their privacy practices and encourage you to review their policies.